Privacy Policy – Cincy Damage Pros

Privacy Policy For Our Water Restoration Company

Who We Are

Cincy Damage Pros provides professional restoration services for water, fire, and mold issues. We help residents and business owners throughout Cincinnati, Ohio recover from property damage. This policy explains how we collect, use, and protect your information when you visit https://cincydamagepros.com/. We are committed to transparency regarding your data.

Our practices follow local guidelines to ensure your details remain safe while we provide essential services. By using our website, you agree to the terms described on this page. We focus on serving our local community with honesty and respect for your digital privacy.

Information We Collect

We collect several types of data to help with your restoration needs. This includes information you provide through forms, such as your name and property details. We also gather job specific documentation like photos of damage, moisture mapping reports, and site assessments.

Our website automatically collects device and usage data, including your IP address and the pages you visit. We use cookies and similar tools to understand how people interact with our site. We may also receive details from service partners, such as insurance adjusters or contractors, to help coordinate your repair project correctly.

How We Use Information

Cincy Damage Pros uses your information to deliver high quality restoration services. We use your details for scheduling crews, providing accurate estimates, and processing billing. Your property photos and documentation are vital for insurance claims assistance and documentation.

We also use data to maintain safety standards and perform quality control checks on our work. Your information helps our customer support team answer your questions quickly. We use site data to improve our online experience and prevent fraud. Finally, we keep certain records to comply with tax laws and other legal requirements in the state.

Cookies and Similar Technologies

Cookies are small files that stay on your computer to help our website work better. They remember your preferences and show us which parts of the site are most helpful to visitors. We use basic cookies for site navigation and analytics.

You can choose to limit or clear cookies through your browser settings at any time. If you turn off cookies, some parts of our website might function differently or seem slower. We do not use these tools to track you across the entire internet. They are simply meant to make your experience with our local business smoother and more efficient.

Sharing and Disclosure

We only share your information when it is necessary to complete your project. This includes sharing details with service partners, subcontractors, or insurers when you give us permission. We also share data with payment processors to handle your bills safely.

If a legal authority or safety regulation requires us to disclose information, we will comply with the law. Cincy Damage Pros does not sell your personal data to third party marketing companies. We only disclose what is needed to get your home or business back to its original condition. Your trust is important to our family business.

Data Retention

We keep your records for as long as we need them for operational and legal reasons. This includes keeping project files for safety audits, tax reporting, and warranty purposes. Retention periods vary depending on the type of document.

For example, insurance documentation may be kept longer than basic website visit logs. Once the data is no longer required for business or legal needs, we take steps to delete or anonymize it. We follow standard industry practices to ensure that old files are handled responsibly and do not sit in our system indefinitely.

Your Choices and Rights

You have several options regarding your personal information. You may ask to access or update the details we have on file for your project. You can also request that we delete certain information where it is appropriate and legal to do so.

If you want to limit how we use your data, please let us know. You can manage cookies through your own web browser. To submit a formal written request about your privacy, please send a letter by postal mail to 1435 Vine St Suite #427, Cincinnati, OH 45202, United States. We will respond to your request within a reasonable timeframe.

Security

Cincy Damage Pros uses several safeguards to protect your data. We restrict access to personal information to only those employees and contractors who need it to do their jobs. Our staff receives training on how to handle client details with care.

We use reasonable technical and physical protections to keep our digital and paper files safe. While we work hard to protect your privacy, no method of storage or transmission over the internet is perfectly secure. We monitor our systems regularly to check for any issues and stay updated on the best ways to keep your information private.

Children’s Privacy

Our services and website are not directed to children under the age of eighteen. We do not knowingly collect information from minors. Our accounts and service agreements are intended for adults, property owners, or authorized business representatives.

If we discover that a child has provided us with personal information, we will take steps to delete that data from our records immediately. If you are a parent or guardian and believe your child has used our site, please contact us by mail so we can remove their information from our system.

Data Transfers

Cincy Damage Pros primarily operates within the local area. However, some of our software vendors or data storage providers may process information in other locations. When this happens, we use reasonable measures to make sure your data remains protected according to our standards.

We choose partners who take security seriously and follow modern privacy laws. This ensures that your property records and contact details are handled safely even if they are stored on a secure remote server. We remain responsible for how your information is treated throughout the entire process.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our business or the law. When we make updates, the latest version will always appear on this page. We encourage you to check this section occasionally to stay informed about how we protect your data.

If you continue to use https://cincydamagepros.com/ after we post changes, it means you accept the new terms. If we make a very big change in how we handle your personal details, we will make a clear note of it on our homepage.

Contact Us

If you have questions or concerns about your privacy, please write to us. We prefer to handle these requests through physical mail to ensure they are documented properly.

You can send your correspondence to 1435 Vine St Suite #427, Cincinnati, OH 45202, United States. Please include your full name and a description of your request so we can help you efficiently. We do not accept privacy inquiries through our standard contact forms or over the phone. Writing to our physical address is the best way to reach our privacy team.

Definitions

Personal information means any data that identifies you, like your name or address. Processing is a term that covers how we collect, store, or use your data. Service providers are outside companies that help us run our business, like website hosts or billing processors. Cookies are small text files placed on your device to help a website remember your visit.

A browser is the software you use to see the internet, such as Chrome or Safari. Moisture mapping is a technical report we create to show where water has traveled inside your building materials during a restoration project.