Terms and Conditions – Cincy Damage Pros

Terms and Conditions in Our Water Restoration Company

Acceptance of Terms

By visiting and using https://cincydamagepros.com/, you agree to follow these Terms and Conditions as they are written. These rules apply to all visitors and users of our website. Cincy Damage Pros may update these terms at any time to reflect changes in our business or local laws. When we post updates on this page, they go into effect immediately.

If you continue to use the website after we make changes, it means you accept the revised rules. If you do not agree with any part of these terms, you should stop using the site right away. We encourage you to check this page occasionally to stay informed about your rights and responsibilities.

Services

Cincy Damage Pros provides professional restoration for property damage caused by water, fire, smoke, and mold. Our work begins with on site assessments where we use tools like thermal imaging and moisture mapping to plan the repairs. While we strive to be thorough, our services have limits based on the extent of the damage and building safety.

We may work with third party vendors or subcontractors to complete specific parts of a project, such as electrical or plumbing work. Service availability can vary depending on your specific location and the complexity of the project. We do not promise that every item or structure can be fully restored to its original condition if the damage is too severe.

Quotes, Billing, and Payment

Our initial estimates are based on the visible damage at the time of inspection. Final invoices may differ if we find hidden issues once we start removing wet materials or soot. If the scope of work changes, we will provide a change order for your approval. We may require a deposit before starting large restoration projects.

We accept various payment methods as discussed during the estimate phase. All balances are due upon completion of the work unless we have a different written agreement. Late payments may be subject to additional fees. If you have a dispute regarding a bill, you must notify us in writing within fifteen days of the invoice date.

Insurance and Claims Assistance

We help our clients by providing detailed documentation and photos for their insurance companies. Our team can explain the technical drying process to your adjuster to help the claim move forward. However, it is important to understand that insurer approvals and payments are independent decisions made by your insurance company.

Cincy Damage Pros does not guarantee that your insurance will cover every part of the restoration cost. You remain responsible for the full payment of our services regardless of what your insurance carrier decides to pay. We suggest you review your specific policy carefully to understand your coverage limits for water, fire, or mold damage.

Scheduling, Access, and Site Conditions

To perform our work, we require access to your property during scheduled windows. It is the responsibility of the client to ensure that utilities like water and electricity are turned on. You must also provide any necessary permissions or keys for our crews to enter the work area.

If we find hazardous conditions like asbestos or structural instability, we may pause work until the site is safe. For the safety of everyone, we ask that you keep pets and minors away from the work zone at all times. If our crew cannot gain access at the scheduled time, you may be charged a rescheduling fee for the lost time.

Health and Safety

The safety of your family and our crew is our top priority. We train our technicians to follow IICRC standards for all restoration tasks. Our team wears proper PPE and uses containment barriers to keep dust and spores from spreading. We use negative air machines and HEPA filtration to clean the air inside your home.

All cleaning products we use are EPA registered disinfectants that are safe for use in residential and commercial settings. We comply with all local safety rules in Cincinnati, Ohio to ensure a clean work environment. Following our safety instructions during the project is necessary to prevent accidents or health issues while equipment is running.

Customer Responsibilities

As a client, you have several important responsibilities to help the project succeed. We ask that you remove all small valuables, jewelry, and fragile items from the work area before we arrive. You must disclose any preexisting issues, such as old leaks or known structural problems, that might affect our work.

It is vital that you follow all safety instructions and drying guidance provided by our technicians. For example, do not turn off the fans or dehumidifiers unless we tell you to, as this can lead to mold growth. Providing a clear and safe workspace allows us to finish the restoration faster and with better results.

Warranties and Disclaimers

Cincy Damage Pros provides a limited warranty on our workmanship for a specific period after the job is done. This warranty does not cover issues caused by preexisting damage, normal wear and tear, or hidden conditions we could not see during the inspection. We are not responsible for damage caused by acts of nature, such as new floods or storms.

Failures caused by third party products or materials are covered by the manufacturer and not by our company. We provide our services on an as is basis and do not make exaggerated promises about the outcome. Our goal is to use the best professional methods to restore your property.

Limitation of Liability

To the extent allowed by law, the liability of Cincy Damage Pros is limited to the total amount paid for the specific service that caused the issue. We are not responsible for indirect or consequential damages, such as lost wages or emotional distress. This limit applies even if we were told that such damages might happen.

We are not liable for any damage that occurs because a client failed to follow our drying instructions or safety warnings. Our responsibility is focused on the physical restoration work we were hired to perform. These limits help us keep our service prices fair and affordable for all homeowners in the community.

Cancellations and Rescheduling

If you need to cancel or reschedule a service visit, please provide us with at least twenty four hours of notice. Cancellations made with less notice may result in a fee to cover our mobilization costs. For emergency work where we have already dispatched a crew, the cancellation rules may be different.

We understand that emergencies are unpredictable, and we will work with you to be as flexible as possible. However, repeated rescheduling can delay the drying process and lead to secondary damage like mold. We reserve the right to prioritize urgent emergency calls over non-urgent scheduled appointments to help those in immediate need.

Intellectual Property

All content on this website, including text, photos, logos, and marks, belongs to Cincy Damage Pros or our licensors. You may not copy, share, or use any part of this site for your own commercial purposes without our written permission. The information provided here is meant for your personal use to learn about our restoration services.

Using our brand names or images without consent is a violation of our property rights. We put a lot of work into creating these resources to help our customers in Cincinnati, Ohio. Please respect our ownership of these digital materials as you browse and use the information on the site.

Privacy and Data

Your privacy is important to our family business. We have a separate privacy policy on our website that explains how we collect and use your personal details. During a restoration project, we take photos and create technical reports to document the damage and our work progress.

These records are used to prove the property is dry and to help with insurer reviews. By hiring us, you agree that we can take these photos and share them with your insurance company as part of the claims process. We handle all your data with care and follow local rules to keep your information safe and private.

Third Party Links and Tools

Our website may occasionally mention or link to external resources, such as insurance company websites or government safety guides. These links are provided only for your convenience. Cincy Damage Pros does not control these third party sites and is not responsible for their content or privacy practices.

If you choose to use these external tools, you do so at your own discretion. We do not endorse every opinion found on outside websites. We suggest you read the terms and privacy rules of any other site you visit. This helps you stay informed about how other companies handle your information and your digital rights.

Changes to These Terms

Cincy Damage Pros reserves the right to change or update these Terms and Conditions whenever necessary. We will post any revisions directly on this page for you to review. We do not have to provide individual notice for every minor change we make. It is your responsibility to check this page for updates before using our services or website.

If you continue to use https://cincydamagepros.com/ after we post changes, it means you accept the new terms as written. These updates help us stay current with new technology, business practices, and legal requirements in the restoration industry and our local area.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Cincinnati, Ohio. Any legal action or dispute related to our services or this website must take place in the local courts of this area. If a disagreement arises, both parties agree to try and resolve the issue through good faith negotiation for at least thirty days.

This means we will talk and try to find a fair solution before taking any formal legal action. This approach saves time and money for everyone involved. If we cannot reach an agreement through talking, the matter will then be handled according to the local legal process.

Contact

If you have any questions or concerns about these Terms and Conditions, please reach out to us in writing. We ask that you send all formal inquiries by postal mail so we can document them properly. You can send your letter to our office at 1435 Vine St Suite #427, Cincinnati, OH 45202, United States.

Please include your contact information and a clear description of your question so we can help you efficiently. We do not handle legal or term inquiries through our website contact forms or over the phone. Writing to our physical address is the best way to get a formal response.

Severability and Entire Agreement

If a court finds that one part of these Terms and Conditions is invalid or cannot be enforced, the rest of the terms will remain in full effect. This ensures that the overall agreement stays strong even if one small piece needs to be changed.

These terms represent the entire agreement between you and Cincy Damage Pros regarding the use of our website and our professional services. No other verbal or written promises are part of this agreement unless we sign a separate contract for a specific job. This clarity helps prevent confusion and ensures that everyone understands the rules from the very beginning.

Force Majeure

Cincy Damage Pros is not liable for any delays or failures to perform our work caused by events beyond our reasonable control. This includes things like major natural disasters, government orders, widespread power outages, or supply chain disruptions.

In these situations, we will do our best to communicate with you and get back to work as soon as it is safe and possible to do so. These unexpected events can change our timelines, but we remain committed to finishing your restoration project. We appreciate your patience and understanding if such a situation affects our ability to reach your property or complete repairs on time.