What Questions Should You Ask Before Hiring a Restoration Company?

Ask how the pro will approach your specific damage. For water damage, that includes drying, removing affected materials, and cleaning. The answer should be concrete, not vague. You want to know what steps they take and in what order, so you can spot any gaps in the plan.

Also ask how they handle the unexpected. Water can hide in walls or under flooring, and the initial scope may change. A good pro will explain how they communicate updates and what happens if they find more damage during the work.

• What is the first step you take after assessing the damage?
• How do you dry out the affected areas?
• What materials do you remove and what do you save?
• How do you handle hidden moisture or additional damage?
• How will you keep me informed of progress?

Ask exactly what the work includes. Does the pro handle the full restoration, from drying to repairs to final cleaning? Or do you need to coordinate other trades, like a plumber or electrician? Knowing the boundaries helps you plan and avoid surprises.

Also ask about the timeline. How long does the pro expect the job to take? While you cannot get a firm commitment, a rough estimate based on the damage size is reasonable. Ask what factors could extend the timeline, such as waiting for materials or additional drying time.

Ask the pro what you should do before they start. For water damage, you might need to turn off the water supply or move valuable items. The pro should give you clear instructions, but you are responsible for your own safety and property.

Also ask what you should avoid doing. For example, you might be told not to remove certain materials or to avoid using electrical outlets in affected areas. Following these instructions helps the pros do their work and keeps you safe.

If you live in Cincinnati, keep your shutoff valve location written down and share it with the pro. This simple step can make the process smoother.